Manufacturer’s Warranty
We hope that our products will leave you with only positive emotions. We put the soul, strength and professionalism of our entire team into every accessory that we produce, so it is important for us that they serve you for a long time and please you with high-quality operation.
 
The service life of the products is 1 year. This means that during the specified period we guarantee the possibility of using the product for its intended purpose and are responsible for significant defects.
We would like to note that even after the end of the warranty period, we will help you with the restoration of our product.
The warranty period of the product is calculated from the day the product is handed over to the buyer.
 
Please note: since the warranty period for components (zippers, locks, fasteners, buttons) is shorter than for the product itself, according to the law, the buyer cannot make claims related to defects in components if they are found within a period that overlaps the warranty for components products.
 
Keep in mind that there are cases that are not covered by the warranty:
 
heterogeneity and wrinkles of the skin, small scratches on the fittings that do not spoil the appearance of the product;
hardware oxidation;
inaccurate color match of the product with the picture on your monitor (monitor and smartphone settings may be different, so the shade you see on your screen and the actual color of the product may differ);
natural wear of the skin over time – the appearance of scratches, abrasions, changes in shape;
lining tears in places where there is no seam;
loss of fittings fixed on screws;
staining of light skin due to friction with dark colored clothing (jeans, denim jackets, etc.).
The warranty also does not cover defects resulting from careless use of the product, including:
 
-Mechanical damage;
-Improper storage and care;
-Careless use;
-Use of the product for purposes other than intended.
 
The warranty does not apply to decorative “hinged” fittings. Decorative elements are created for beauty and do not have a practical function, so their defect does not affect the functional use of your favorite accessory.
 
If suddenly a warranty case nevertheless arose:
It is necessary to contact him by e-mail: johncarewbrand@gmail.com or contact the representatives at the contact numbers indicated on the website of the online store in the presence of a complete package and receipt.
 

LEATHER CARE:

Leather products are not 100% waterproof, so avoid getting the product too wet in rain or sleet. To protect the bag, backpack from getting wet, periodically treat the product with a water-repellent impregnation or cream, which contains beeswax.

Suede and nubuck products should be cleaned with a hard-bristled brush or a special rubber brush without the use of creams. Remove oil stains with a special stain remover for suede and nubuck. Before wearing, we recommend treating such products with a water-repellent spray for suede. This will make it waterproof and prevent staining of clothing that comes into contact with colored suede.

Dry wet leather products at room temperature, away from heaters and heat sources. If you are drying bags or a backpack, you can stuff the product with paper (newspaper) so that the shape is preserved during the drying process.

The product can be cleaned from dust and fine dirt with a soft, slightly damp cloth, sponge or brush with soft bristles. For heavier soiling, use soapy water (suds). This is especially true for white leather products. Such products should be cleaned of dirt as often as possible. Do not use strong solutions such as acetone, nail polish remover, chemical solvents, alkalis and acids to care for leather bags, backpacks and belts.

Decorative fittings must be handled with care. Carefully unzip and fasten zippers. Do not subject the fittings to mechanical stress.

 

LEATHER STORAGE:

1. Leather products must be stored in rooms with room temperature and with a natural moisture level for residential premises.
2. Long-term storage of leather products in plastic bags is not allowed.
3. Do not store leather products in sunlight and in the light of bright lamps.

 

IS NOT A MARRIAGE:

1. Natural creases, bends, small healed animal scars, uneven color overlay, 1-2 tone differences on genuine leather products. This is the natural natural beauty of the material.
2. Marks on the underside of the leather on unlined products are not a defect, because any fabric, and in this case leather, is always marked by the manufacturer in one way or another.
3. The appearance of scuffs in places of greatest use. This does not worsen the physical and mechanical properties of the product, but, on the contrary, confirms its naturalness.
4. Coloring the surface of other things when rubbed and exposed to moisture. This is due to the technology of skin coloring and the instability of the pigment of saturated colors. Do not wear brightly colored bags and belts with light-colored clothing.
5. Small stretching of the skin during wear and use. In the process of wearing, the leather in the products may stretch a little, which is not a marriage.

The appearance of a leather product and its service life depend on careful attitude and timely care!